Support
Last updated: July 2026
We’re here to help. The fastest way to reach a human is by email — we read every message.
Common questions
What does RenalWise actually track?
The four nutrients that matter most on a renal diet — sodium, potassium, phosphorus and protein — plus an overall 0–10 Kidney Score for each meal. You can also log your eGFR and kidney panel over time.
Is RenalWise medical advice?
No. RenalWise is an informational and educational tool — not a medical device and not a substitute for professional care. Always confirm your personal nutrient targets and any diet changes with your doctor or renal dietitian.
How does the meal scan work?
Take a photo of your plate and RenalWise estimates the renal nutrients using AI, drawing on USDA and Open Food Facts data. You can also scan barcodes or search foods manually.
Do I need a subscription?
RenalWise starts with a 7-day free trial. After that, a subscription unlocks unlimited scans, the labs timeline, smart swaps and doctor-visit exports.
Is my health data private?
Your data is yours. We don’t sell personal information. See our Privacy Policy for the full details on what’s collected and how it’s used.
Managing your subscription
Subscriptions are billed through the App Store. To view, change, or cancel your plan, open the Settings app on your iPhone, tap your name, then Subscriptions. Canceling stops future renewals; you keep access until the end of the current period.
Deleting your account
To delete your account and associated data, email us from the address on your account and we’ll take care of it.